Return and Cancellation Policy :
Return Policy -
Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer. However, the Company reserves the right to levy shipping charges on cases that come under legal scrutiny. Exchange is allowed with the same or different products
Products can be returned within 15 days from the date of delivery. Payment Refunds are applicable only in case of damaged products or delivery of incorrect size (size other than that ordered). In all other cases, replacement or eVoucher (1 year validity) is available.
Product & Accessories, if any, should be in original condition Tags should be retained and returned Jewelry, Mask, Fragrances & Stationery are non-returnable Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer.
Cancellation Policy -
An easy cancellation process is available for all our esteemed customers. You can cancel your online order before the product has been shipped. Your entire order amount will be refunded. You have to follow proper steps to cancel the order cancelation is valid only once cancelation is confirmed from our end.
Refund Policy -
Your refund will be initiated by us within 7 business days of receiving the refund request and authorization of the refund.
Mode of Refund For both cancelled orders & returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase. In case of Cash On Delivery (COD) orders, refund will be done through NEFT.
We require product images and tags in the below mentioned cases:
1. Defective product received – Only product image required.
2. Wrong product received – Both product & Tag images required.
3. Wrong size received - Both product & Tag images required.
4. Unhappy with colour, i.e. Faded/Blurred - Only product image required.
5. Product different from website/doesn’t look the same - Only product image required.
6. Incomplete order received – Only Tag image is required.
Your refund will be initiated by us within 2 business days of receiving the refund request and authorization of the refund.